Question 1

Cancellation (Personal Training)

Accepted Answer

If you must cancel or reschedule a training session, please notify your Personal Trainer by phone and/or email at least 24 hours in advance of the scheduled training session. Personal Training sessions that are not rescheduled or canceled at least 24 hours in advance by the client will result in forfeiture of the session.

Question 2

Cancellation (Semi-Private Training)

Accepted Answer

If one client cancels within 24 hours of a scheduled semi-private session or simply does not show, the session may continue with the remaining client(s). The session will still count toward the package balance for each of the clients.

Question 3

Club Sport Conditioning

Accepted Answer

$6 Per Athlete / Per SessionFlexible TimesImproved PerformanceTake your team’s performance to the next level with Club Sports Conditioning. Our certified personal trainers design and lead sport-specific training sessions tailored to your club’s needs—improving strength, speed, endurance, and overall team performance.  Whether you’re preparing for competition or building a stronger foundation, we’ll help your athletes train smarter and play harder.

Question 4

Eligibility

Accepted Answer

The following members are eligible to participate in personal training programs and services: student, faculty/staff, spouse/partner, and retiree members of the Recreation and Wellness Center. New training clients must purchase and go through a Comprehensive Fitness Appraisal prior to training.

Question 5

Package Expiration

Accepted Answer

All Personal Training packages expire 120 days from the date of purchase. Personal training sessions are void after this time period. All Personal Training packages are non-refundable (see Refund Policy) and non-transferable.

Question 6

Payment Policies

Accepted Answer

Recreation and Wellness charges a fee for services rendered by personal trainers. All services can be purchased anytime throughout the year by debit/credit card via RWC Connect, our online payment portal or at the Personal Training Desk. Payment must be received before you will be scheduled for an assessment and/or session. Paying a personal trainer directly is strictly prohibited; all membership privileges will be terminated immediately.

Question 7

Re-Assessments

Accepted Answer

All or some of the MicroFit® Fitness & Wellness Profile tests will be conducted periodically based on personal fitness goals to assist you and your trainer in evaluating your fitness program. These follow-ups will not necessarily be a complete assessment but will be targeted to specific aspects of your fitness program. A complete follow-up assessment will be required every 6 months.

Question 8

Refund Policy

Accepted Answer

Recreation and Wellness does not issue refunds (full or partial) for memberships, personal training sessions, or any other for-fee service or programming.

Question 9

Registration Policy

Accepted Answer

The completed Personal Training Registration Packet  (along with payment) must be received before you will be scheduled with a certified personal trainer. Email the completed packet to personaltraining@auburn.edu or return to the Recreation and Wellness Personal Training desk between 7:45 a.m. and 4:45 p.m., Monday through Friday. Upon receipt of these materials, a member of our staff will contact you via email and/or phone within 72 hours to schedule your initial appointment.

Question 10

Tardiness

Accepted Answer

If you arrive more than 15 minutes late for the scheduled appointment, forfeiture of the session will result, and the personal trainer has the right to leave the premises. All sessions are scheduled for 60 minutes and will end one hour from the scheduled start time.

Policies and Guidelines